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  • FAQS

Here at Pickles, we want to make sure you are completely satisfied with your purchase.

We do our best to provide accurate images and descriptions online. If for any reason you are not happy, you are welcome to return your item(s) for a refund or exchange.

Returns and Exchanges will be accepted within 30 business days from date of purchase. Returns after this period will not be accepted.

If you wish to receive a refund, this is acceptable within 14 days of purchase. We do not issue refunds if you change your mind.

All that we ask is that the goods are returned to us in the same condition it was sent out. It must not have been damaged, worn, altered or washed.

Any items purchased using vouchers will NOT be accepted for a refund or a store credit.

*Please allow 5 days for your return/exchange to be processed.*

How to return/exchange

All returns must follow the Pickles Schoolwear returns process:

Items must be returned to the school campus shop or your nearest Retail Outlet. Please ensure you have a copy of your receipt to prove your date of purchase. Items can be returned via post to our Head Office address.

Faulty goods

We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods. If possible we will repair or replace faulty items, otherwise a full refund will be provided.

Important information

We do not refund shipping costs for goods returned, unless it is due to a fault in the garment or an error on our part. All shipping costs for exchanges and refunds will be the responsibility of the customer.

Return shipping must be prepaid and a traceable method to ensure safe and documented delivery. Pickles will not be responsible for missing incoming deliveries.

Returns or exchanges will only be accepted for purchases made through our on campus school shops, Retail Outlets or online. Please do not try to return second hand items. Thank you.





Head Office: 43 Carter Road, Brookvale NSW 2100; (02) 9905 2711|ABN: 80 099 691 782|Site by: Indigo8