Can I check on the status of my order?
As we process hundreds of orders each week, it is best to wait the suggested time frame to allow our staff to pack your order first. If for some reason you feel there has been a delay, please feel free to contact us via email or phone to check up on the order for you.
Do you deliver to business addresses or PO Boxes?
Yes we do deliver to businesses throughout Australia and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.
What if my package does not arrive?
If your package is taking longer than you expect, please email or call us straight away and we will help you find where your package could be.
Do you refund purchases?
Yes, we do. Please see our Returns / Exhanges section for more detail.
When will I receive my refund for a return?
Once the items have been received, returns will be processed within 5 days. Please note that your banking institution may require additional days to process and appear in your account once they receive the information from us; please allow 3-5 business days for this.
Do I need to open an account when I purchase?
No you are welcome to checkout as a guest. We encourage you to create an account so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!
If you are out of stock, what happens?
If the item you wish to order is not available online (noted by the grey colour on that size item), you are more than welcome to contact Head Office via email or phone to request that we notify you when the stock becomes available.
What if I received the order and it is incorrect?
If the order you received is incorrect, please contact us and we will make sure we get the correct order out to you as soon as possible.
Is the Pickles website secure?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology.
What payment methods do you accept?
We accept payment by Visa, Mastercard and Cash in store.